What to Expect!
Listen - Advise - Act
One of the best ways to ensure you have a good experience with Gracenote and get the most out of our time together is to follow a proven process. We use an approach we developed called “LA2” (LA Squared for short), Listen-Advise-Act. It starts with listening and understanding, discussing ideas and agreeing on a path, and then getting after it to make progress. Over and over again clients have told us that the process made a real difference to their outcome.
The foundation of any good relationship is active listening. Without intentional effort given to understanding what’s needed, the best possible solution may be missed.
Once the outcome expectation is understood, it must be confirmed. This step is critical in making sure we agree that the right problems are being solved.
Once the outcome is understood, we collaborate on high level ideas, approaches and actions that come next. Sometimes the effort is clear. Sometimes it’s not. Developing multiple approaches may be needed.
Choose a Path
When an idea takes shape, it’s time to choose a path. What is the best way to help you accomplish the goal(s)? As with the previous step, this can be challenging. Experience really matters here!
After we have an idea and a path, then we agree on deliverables, timeline, and execution. In the case of advisory and retainer (A/R) services, those deliverables are standard. Project work will be a variable based on the effort.
Get to Work!
This is the fun part! For our A/R services we get a schedule formally agreed to and start the process. For project work we set up regular meeting dates and times for the life of the project.
Simple next steps...
In order to provide the best experience, we start with a few important questions. Filling out the contact form helps focus our first conversation.
We connect by phone. This is where we decide if we can help. If there is not a good fit for the need, you get a “high-five” and a big thank you. If we can help, we get moving!!
In order to make our time most valuable we send you a survey to enter your thoughts. It might surprise you how practical it is. We use this for our first planning discussion.
After you return the survey you will receive an emailed link to a calendar to schedule a call to go over the survey and decide on any next steps.
Once there is a monthly service or project the schedule works for your need.